Privacy Policy
1. Introduction
Mojca Henigman Coaching ("we," "us," or "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website and use our coaching services.
This policy applies to information collected through our website, email communications, coaching sessions, and any other related services.
2. Data Controller
The data controller responsible for your personal information is:
Mojca Henigman Coaching
Sole Proprietorship
Germany
For privacy-related inquiries, please contact us through the contact form on our website or via email: mojca(at)mojcahenigman.com.
3. Information We Collect
We collect several types of information from and about users of our services:
3.1 Information You Provide Directly
Contact Information: Name, email address, and any other information you provide when you contact us or sign up for our newsletter.
Payment Information: Payment details processed through our payment processor (Stripe) when you purchase our services. We do not store your full credit card information on our servers.
Coaching Information: Personal development data, goals, challenges, and other information you share during coaching sessions, consultations, and related communications.
3.2 Information Collected Automatically
Website Analytics: Information about your device, browsing actions, and patterns collected through Squarespace analytics, including:
· IP address
· Browser type and version
· Device information
· Pages visited and time spent on pages
· Referring website
· Geographic location (country/region)
4. Legal Basis for Processing (GDPR)
We process your personal data under the following legal bases:
Contractual Necessity: Processing is necessary to provide our coaching services and fulfill our contract with you.
Legitimate Interests: We process certain data for our legitimate business interests, such as improving our services, security, and fraud prevention.
Consent: For marketing communications and certain tracking technologies, we rely on your consent, which you can withdraw at any time.
Legal Obligations: We may process data to comply with legal obligations, such as tax and accounting requirements.
5. How We Use Your Information
We use the information we collect for the following purposes:
· To provide and deliver our coaching services
· To process payments
· To communicate with you about our services, including scheduling and confirmations
· To send you newsletters and marketing communications (with your consent)
· To improve our services and develop new offerings
· To analyze website usage and optimize user experience
· To comply with legal obligations
· To protect our rights and prevent fraud or abuse
6. How We Share Your Information
We never sell your personal information. We share your information only with trusted service providers who assist us in operating our business and providing our services. You may wish to review their respective Privacy Policies for details on their compliance with relevant data privacy regulation.
Service Providers
· Squarespace: Website hosting and basic analytics
· Stripe: Payment processing
· Kit: Email newsletter management
· Google Workspace: Email and document management
· TidyCal: Appointment scheduling
· Google Meet / Zoom: Video conferencing for coaching sessions
· Accountable.de: Tax and accounting services
These service providers are contractually obligated to protect your information and use it only for the purposes for which it was disclosed. We may update our list of service providers from time to time. When we add or change service providers, we will update this Privacy Policy accordingly.
Business Partners and Collaborators
When we run workshops, webinars, or other collaborative programs with partners or co-hosts, we may share participant information (such as names and email addresses) with our collaboration partners. This allows us to jointly deliver the program and enables all hosts to communicate with participants. We ensure that any partners we work with respect your privacy and handle your information responsibly.
Legal Requirements
We may disclose your information if required by law, regulation, legal process, or governmental request, or to protect our rights, property, or safety, or that of others.
7. Data Retention
Unless a longer retention period is required or permitted by law, we will only hold your Data on our systems for the period necessary to fulfil the purposes outlined in this privacy policy or until you request that the Data be deleted.
• Contact and payment information: Retained for 10 years to comply with German tax and accounting laws
• Coaching session notes: Retained for the duration of our coaching relationship and up to 7 years thereafter
• Marketing communications data: Retained until you unsubscribe or withdraw consent
• Website analytics data: Retained according to Squarespace Analytics default settings (see their Privacy Policy)
After the retention period expires, we will securely delete or anonymize your personal information.
8. Your Rights
Under the GDPR and other applicable privacy laws, you have the following rights regarding your personal data:
· Right to Access: You can request a copy of the personal data we hold about you.
· Right to Rectification: You can request that we correct inaccurate or incomplete data.
· Right to Erasure: You can request that we delete your personal data in certain circumstances.
· Right to Restrict Processing: You can request that we limit how we use your data.
· Right to Data Portability: You can request your personal data in a structured, commonly used format so you can transfer it to another service provider.
· Right to Object: You can object to our processing of your data for certain purposes, such as direct marketing.
· Right to Withdraw Consent: Where processing is based on consent, you can withdraw it at any time.
To exercise any of these rights, please contact us at our email address provided below in this Privacy Policy. We will respond to your request within one month.
You also have the right to lodge a complaint with your local data protection authority if you believe we have not handled your personal data appropriately.
9. Data Security
We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. These measures include:
· Secure SSL/TLS encryption for data transmission
· Secure storage systems with access controls
· Regular security assessments
· Limited access to personal data on a need-to-know basis
However, no method of transmission over the internet or electronic storage is 100% secure. While we strive to protect your information, we cannot guarantee its absolute security.
10. Cookies and Tracking Technologies
Our website uses cookies and similar tracking technologies to improve your browsing experience and analyze website traffic.
Types of Cookies We Use:
· Essential Cookies: Required for basic website functionality
· Analytics Cookies: Used by Squarespace to understand how visitors use our site
· Functionality Cookies: Remember your preferences and settings
You can control cookies through your browser settings. However, disabling certain cookies may affect the functionality of our website.
11. International Data Transfers
We serve clients globally. Some of our service providers are based outside the EEA, which means your personal data may be transferred to and processed in countries with different data protection laws.
When we transfer data internationally, we ensure appropriate safeguards are in place, such as:
· Standard Contractual Clauses approved by the European Commission
· Service providers certified under data protection frameworks
· Other legally recognized transfer mechanisms
12. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices, technologies, legal requirements, or other factors. We will post the updated policy on our website with a new "Last Updated" date.
For significant changes, we will provide more prominent notice or obtain your consent where required by law. We encourage you to review this policy periodically.
13. Contact Us
If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us via email: mojca(at)mojcahenigman.com.
We will respond to your inquiry as soon as possible, typically within 2 business days.
END
Last Updated: February 12, 2026